We are really sorry, we are unable to accept opened boxes.

Dear valued customer,

Thank you for choosing our cosmetic products. We regret to inform you that we are unable to accept returns. While we believe most individuals will find satisfaction with our products, we understand that there may be instances where they do not meet expectations.

We apologise for any inconvenience this may cause. Our products are formulated to cater to a wide audience, but individual preferences can vary. We recommend giving the product multiple tries and experimenting with different quantities, especially as our shampoo and conditioner may require less than typical products.

If you find that the products still do not meet your needs, we encourage you to consider sharing them with someone who may appreciate them. We sincerely apologize for any disappointment and hope you find a product that aligns perfectly with your preferences. Remember, discovering the right hair care routine often involves a bit of trial and error.

Warm regards,
Silvina LONDON Team