DELIVERY
UK DELIVERY OPTIONS
- STANDARD DELIVERY £3.99
- Provided by Royal Mail.
- Delivery within 2-4 working days (Please note, if orders are placed on Saturday, Sunday or Public & Bank Holidays they will be dispatched the next working day).
EU ORDERS
- £5 - £7.99. Calculated at check out.
- Delivery can take up to 3 weeks as per our EU Countries Delivery Terms.
- Orders to EU countries will be via IOSS and therefore there will be no additional customs fees for you to pay for orders under EUR 150.
- VAT of the total order is included in the price.
- The VAT rate applied will be the one applicable to the relevant EU country, where the order is being delivered to.
- Orders over the value of EUR 150 will not be charged the VAT at checkout and will be charged duties once arrived in the delivery destination.
- Please note during busier periods delivery times can take longer.
REST OF THE WORLD
- £10 - £20. Calculated at check out.
- Orders ti the US or any other country in North, Central or South America can take up to 4 weeks to arrive
- For any countries that charge duties or taxes on arrival the costs are chargeable to the customer and not to Be Silver LTD.
- PLEASE NOTE WE ARE NOT LIABLE TO COVER ANY LOSSES OR ORDERS THAT ARE LOST IN TRANSIT OR BY LOCAL DELIVERY PARTNERS FOR ORDERS OUTSIDE OF THE UK.
Returns
We regret to inform you that we are unable to accept returns. While we believe most individuals will find satisfaction with our products, we understand that there may be instances where they do not meet expectations.
We apologise for any inconvenience this may cause. Our products are formulated to cater to a wide audience, but individual preferences can vary. We recommend giving the product multiple tries and experimenting with different quantities, especially as our shampoo and conditioner may require less than typical products.
If you find that the products still do not meet your needs, we encourage you to consider sharing them with someone who may appreciate them. We sincerely apologize for any disappointment and hope you find a product that aligns perfectly with your preferences. Remember, discovering the right hair care routine often involves a bit of trial and error.